Website policies
Stolen Hours Studio Limited trades as Stolen Hours Studio. NZBN 9429053337047. Contact hello@stolenhoursstudio.nz.
Privacy Policy
We collect information you give us when you buy artwork, make an enquiry or arrange a commission. This can include your name, email, delivery and order details, the enquiry category, an optional letter and the message you provide. If an order is for someone else, we may receive their delivery details from the person placing the order. We use this information to respond, process and deliver orders, arrange commissions, prevent abuse and fraud, and maintain required business records.
Stolen Hours Studio Limited collects and holds this information. Contact us at hello@stolenhoursstudio.nz or at 19 Brook Street, Milford, Auckland 0620, New Zealand. You can request access to or correction of your personal information. You can also contact the New Zealand Office of the Privacy Commissioner if you have a privacy concern.
Stripe handles payment details on its hosted checkout. Afterpay handles information needed to assess and administer its service when you choose it. We use Cloudflare to host and secure the site, including Turnstile to help prevent automated abuse, ZeptoMail to deliver notifications, and delivery providers when we ship an order. These services receive information needed for their role and may process it outside New Zealand. The site stores your shopping bag in your browser.
Enquiry details are sent to our studio inbox. The website stores submission and abuse-prevention metadata separately from the message. Routine submission metadata expires 12 months after submission and is removed by scheduled cleanup. Short-lived abuse-prevention counters expire sooner. We retain information needed for an order, dispute, legal hold or statutory recordkeeping separately for as long as required. We remove routine enquiry messages from our studio inbox after 12 months where practical. Records needed for orders, disputes, legal holds or statutory obligations may be kept for as long as required. Backups expire according to the service’s retention schedule. The enquiry form does not accept file uploads.
We need the information marked required to respond through the form or to complete your order. Optional information can be left blank. You can also email us directly.
Terms and Conditions
Prices are in New Zealand dollars. Stolen Hours Studio Limited is not GST-registered and does not charge GST. Available delivery charges and the total are shown before payment. Secure checkout accepts cards and may offer Afterpay for eligible customers and orders. Afterpay’s terms apply when you choose it.
Stock is limited. If we cannot supply an item you paid for, we will contact you and arrange an appropriate remedy. Nothing in these terms limits rights you have under applicable consumer law.
For a custom artwork commission, we agree the design brief, price and estimated timeframe with you before a 50% deposit is payable. The balance is due on completion before dispatch or collection. Shipping costs and delivery options are agreed as part of the commission. Local collection is available by prior arrangement in Milford, Auckland. We provide collection details privately.
Shipping Policy
Ready-made items dispatch within 1–3 business days after payment. Estimated transit after dispatch is 3–5 business days within New Zealand and 1–2 weeks to Australia. Customs and courier delays can affect Australian delivery. These timeframes are indicative. Custom production and dispatch timeframes are agreed individually.
New Zealand shipping is free for orders containing a painting and NZ$6 for magnets-only orders. Australian shipping is NZ$20 for orders containing a painting and NZ$10 for magnets-only orders. Free local collection in Milford, Auckland is usually ready within 1–3 business days for ready-made items, by prior arrangement. We provide collection details privately.
Returns and Refunds Policy
We do not offer change-of-mind returns for stocked artwork or magnets. If an item is faulty, damaged on arrival or supplied incorrectly, contact hello@stolenhoursstudio.nz with your order reference so we can help and arrange the next steps. Remedies are provided as required by the Consumer Guarantees Act and other applicable law. This policy does not limit your statutory rights.
If you request cancellation of your custom commission before work starts, we refund the full deposit. If you request cancellation after work starts, we may retain reasonable, demonstrable costs for materials purchased and work completed, up to the deposit amount. We refund any remaining balance of the deposit, subject to applicable law. Completed custom artwork is not eligible for change-of-mind cancellation or refunds. These customer-requested cancellation and deposit terms do not limit your rights under the Consumer Guarantees Act or other applicable law, including for faulty, damaged or incorrectly supplied work.